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  • Complaint Handling Code Annual Submissions Form 2024-25

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      • Complaint Handling Code Annual Submissions Form

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  • Member Responsible for Complaints (MRC) Conference 2024

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      • Photos from the Member Responsible for Complaints conference - Manchester 2024
  • Knowledge and Information Management (KIM) evaluation

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  • We value your feedback: tell us about your recent experience with the Housing Ombudsman Service

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  • Consultation on our Corporate Strategy 2025-30 and Business Plan 2025-26

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  • Complaint Handling Code Annual Submissions Form 2025-26

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      • Complaint Handling Code Annual Submissions Form

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  • Member Responsible for Complaints (MRC) Conference 2025

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  • How a Member Responsible for Complaints (MRC) can work with residents

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  • Landlord merger survey

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  • Re-submissions following a significant change or restructure

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