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The Annual Complaints Review (ACR) provides a statistical overview of cases we determined between 1 April 2025 and 31 March 2026. The report sets out changes to demand on our service and outcomes for residents.
The ACR complements the individual landlord reports and the landlord data tables. These present the complaints performance of all landlords with more than 5 findings within the year.
We want to understand how you use the ACR report and supporting individual landlord reports.
This survey should take 5–7 minutes to complete.
The Annual Complaints Review (ACR) provides a statistical overview of cases we determined between 1 April 2025 and 31 March 2026. The report sets out changes to demand on our service and outcomes for residents.
The ACR complements the individual landlord reports and the landlord data tables. These present the complaints performance of all landlords with more than 5 findings within the year.
We want to understand how you use the ACR report and supporting individual landlord reports.
