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The Housing Ombudsman is exploring common issues in housing maintenance, following a significant rise in complaints about disrepair. This Call to Evidence will help us to understand how increasing repair costs, complaints, and skill shortages are impacting residents' safety in their homes.
The Spotlight report on repairs and maintenance - 'Repairing Trust' will highlight some of the positive changes landlords have made to rise to the maintenance challenge and explore the complex relationship between landlords, contractors, and residents. With a particular focus on accountability, roles, and responsibilities. It will examine the experiences of operatives on the ground as well as residents and the breakdown in relationships that can happen between the landlord and residents.
The ‘Call for Evidence’ will remain open for over 12 weeks, closing on Friday 25 October 2024, supported by casework reviews and fieldwork across England.
We are seeking insights from residents, repair operatives, landlords, contractors, MPs, and councillors.
If you are a stakeholder who is not a resident, repairs operative or landlord staff member, please feel free to submit written statements to insight@housing-ombudsman.org.uk.
The questions in each survey will cover:
What are the main issues landlords face when contracting services, what causes these issues, and what impact do they have?
What problems do residents encounter with these services, the underlying reasons, and their effects?
What barriers do operatives experience in delivering services, the root causes, and the repercussions?
What are the lessons learned from cases with no maladministration and successful initiatives within the sector?
Please choose to complete one of the following surveys. Thank you for taking part.
The Housing Ombudsman is exploring common issues in housing maintenance, following a significant rise in complaints about disrepair. This Call to Evidence will help us to understand how increasing repair costs, complaints, and skill shortages are impacting residents' safety in their homes.
The Spotlight report on repairs and maintenance - 'Repairing Trust' will highlight some of the positive changes landlords have made to rise to the maintenance challenge and explore the complex relationship between landlords, contractors, and residents. With a particular focus on accountability, roles, and responsibilities. It will examine the experiences of operatives on the ground as well as residents and the breakdown in relationships that can happen between the landlord and residents.
The ‘Call for Evidence’ will remain open for over 12 weeks, closing on Friday 25 October 2024, supported by casework reviews and fieldwork across England.
We are seeking insights from residents, repair operatives, landlords, contractors, MPs, and councillors.
If you are a stakeholder who is not a resident, repairs operative or landlord staff member, please feel free to submit written statements to insight@housing-ombudsman.org.uk.
The questions in each survey will cover:
What are the main issues landlords face when contracting services, what causes these issues, and what impact do they have?
What problems do residents encounter with these services, the underlying reasons, and their effects?
What barriers do operatives experience in delivering services, the root causes, and the repercussions?
What are the lessons learned from cases with no maladministration and successful initiatives within the sector?
This survey asks about your experience as a repairs and maintenance operatives and/or contractor and the challenges and experiences you have in this role/organisation.
(Repairs and maintenance includes, but is not limited to, responsive repairs, major works, grounds maintenance and gas servicing).
This survey is aimed MPs and Councillors who have had social housing casework involving issues with contractors and repairs. This will inform our next Spotlight report, titled ‘Repairing Trust’, which will explore common issues in housing maintenance.
