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Repairs and maintenance operatives and contractor survey

This survey asks about your experience as a repairs and maintenance operatives and/or contractor and the challenges and experiences you have in this role/organisation.

(Repairs and maintenance includes, but is not limited to, responsive repairs, major works, grounds maintenance and gas servicing).

If you would like to provide further comments, please send these to insight@housing-ombudsman.org.uk

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2.  

What is your contracted relationship to the landlord you work for?

* required
3.  

What are the main barriers to carrying out your work effectively? Select all that apply.

* required
4.  

Are you usually given all the information you need about:


The work required?

* required
5.  

Accessing the property?

* required
6.  

The resident’s vulnerabilities or reasonable adjustments, if any?

* required
Reasonable adjustments are changes that organisations and people providing services or public functions have to make for you if your disability puts you at a disadvantage compared with others who are not disabled.
7.  

Any potential risk posed to your safety by residents? e.g. through cautionary contact notes/risk flagging on repairs system

* required
8.  

Are you able to raise concerns about residents’ safeguarding?

* required