'Repairing Trust' Call for Evidence

The Housing Ombudsman is exploring common issues in housing maintenance, following a significant rise in complaints about disrepair. This Call to Evidence will help us to understand how increasing repair costs, complaints, and skill shortages are impacting residents' safety in their homes.

The Spotlight report on repairs and maintenance - 'Repairing Trust' will highlight some of the positive changes landlords have made to rise to the maintenance challenge and explore the complex relationship between landlords, contractors, and residents. With a particular focus on accountability, roles, and responsibilities. It will examine the experiences of operatives on the ground as well as residents and the breakdown in relationships that can happen between the landlord and residents.

We are seeking insights from residents, repair operatives, landlords, contractors, MPs, and councillors.

If you are a stakeholder who is not a resident, repairs operative, or landlord staff member, please feel free to submit written statements to insight@housing-ombudsman.org.uk. Please note that this email address is not for individual complaints.

Please choose to complete one of the following surveys.

Thank you for taking part.

The Housing Ombudsman is exploring common issues in housing maintenance, following a significant rise in complaints about disrepair. This Call to Evidence will help us to understand how increasing repair costs, complaints, and skill shortages are impacting residents' safety in their homes.

The Spotlight report on repairs and maintenance - 'Repairing Trust' will highlight some of the positive changes landlords have made to rise to the maintenance challenge and explore the complex relationship between landlords, contractors, and residents. With a particular focus on accountability, roles, and responsibilities. It will examine the experiences of operatives on the ground as well as residents and the breakdown in relationships that can happen between the landlord and residents.

We are seeking insights from residents, repair operatives, landlords, contractors, MPs, and councillors.

If you are a stakeholder who is not a resident, repairs operative, or landlord staff member, please feel free to submit written statements to insight@housing-ombudsman.org.uk. Please note that this email address is not for individual complaints.

Please choose to complete one of the following surveys.

Thank you for taking part.

  • CLOSED: This survey has concluded.

    This survey asks about your experience as a landlord of repairs and maintenance.

    (Repairs and maintenance includes, but is not limited to, responsive repairs, major works, grounds maintenance and gas servicing).

  • CLOSED: This survey has concluded.

    This survey asks about your experience as a repairs and maintenance operatives and/or contractor and the challenges and experiences you have in this role/organisation.

    (Repairs and maintenance includes, but is not limited to, responsive repairs, major works, grounds maintenance and gas servicing).

    Send any further comments to insight@housing-ombudsman.org.uk

  • CLOSED: This survey has concluded.

    This survey is aimed MPs and Councillors who have had social housing casework involving issues with contractors and repairs. This will inform our next Spotlight report, titled ‘Repairing Trust’, which will explore common issues in housing maintenance.

  • CLOSED: This survey has concluded.

    This survey asks about your experience of repairs and maintenance operatives in your home or other buildings owned and operated by your landlord. 

    (Repairs and maintenance includes, but is not limited to, responsive repairs, major works, grounds maintenance and gas servicing).

    Send any further comments to insight@housing-ombudsman.org.ukPlease note that this email address is not for individual complaints.

Page last updated: 30 Oct 2024, 01:28 PM