Skip to content

How the Member Responsible for Complaints can work with residents

Since April 2024, all landlords must have someone called a Member Responsible for Complaints (MRC). This person works at a senior level to make sure complaints are handled properly and that services improve for residents.

We want to hear from you about:

  • whether you know about this role
  • if you think it's helping residents
  • how the MRC could work better with residents like you

This survey should take about 5-10 minutes to complete. Your answers will help us create better guidance for landlord

0% answered

 Your awareness of the role 

Since April 2024, all landlords must have someone called a Member Responsible for Complaints (MRC). This person works at a senior level to make sure complaints are handled properly and that services improve for residents.

We want to hear from you about:

  • whether you know about this role
  • if you think it's helping residents
  • how the MRC could work better with residents like you


More information about the role is available on our website:

The Complaint Handling Code | Housing Ombudsman Service 

Member Responsible for Complaints (MRC) | Housing Ombudsm

This survey should take about 5-10 minutes to complete. Your answers will help us create better guidance for landlords.

1.  

Before today, had you heard of the Member Responsible for Complaints (MRC)?

* required
2.  

Do you understand what the Member Responsible for Complaints does?

* required