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How a Member Responsible for Complaints (MRC) can work with residents
Since April 2024, the Housing Ombudsman's Complaint Handling Code set out that all landlords must have someone called a Member Responsible for Complaints (MRC). This person works at a senior level to make sure complaints are handled properly and that services improve for residents.
We want to hear from you about:
whether you know about this role
if you think it's helping residents
how the MRC could work better with residents like you
This survey should take about 5-10 minutes to complete. Your answers will help us create better guidance for landlords.
More information about the role is available on our website:
Since April 2024, the Housing Ombudsman's Complaint Handling Code set out that all landlords must have someone called a Member Responsible for Complaints (MRC). This person works at a senior level to make sure complaints are handled properly and that services improve for residents.
We want to hear from you about:
whether you know about this role
if you think it's helping residents
how the MRC could work better with residents like you
This survey should take about 5-10 minutes to complete. Your answers will help us create better guidance for landlords.
More information about the role is available on our website:
Since April 2024, all landlords must have someone called a Member Responsible for Complaints (MRC). This person works at a senior level to make sure complaints are handled properly and that services improve for residents.
We want to hear from you about:
whether you know about this role
if you think it's helping residents
how the MRC could work better with residents like you
This survey should take about 5-10 minutes to complete. Your answers will help us create better guidance for landlord