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We want to hear from you!
We are improving the information we send at the end of an investigation. This is to make sure we are clear, to the point and that you understand our final decision following investigation.
We want to hear from the panel on what you think a 'good' letter is. We want to know:
what information you want to know
how you think our casework teams can improve the way they communicate with you
On Tuesday 5 August 2025 1-2pm we met with the panel to talk about changes to the way we inform resident and landlords of our final decision.
You can provide feedback via the QR code below until 11 August 2025.
We are improving the information we send at the end of an investigation. This is to make sure we are clear, to the point and that you understand our final decision following investigation.
We want to hear from the panel on what you think a 'good' letter is. We want to know:
what information you want to know
how you think our casework teams can improve the way they communicate with you
On Tuesday 5 August 2025 1-2pm we met with the panel to talk about changes to the way we inform resident and landlords of our final decision.
You can provide feedback via the QR code below until 11 August 2025.
Click here to play video
Focus group information
In this video we show you the slides for the meeting and explain why we are making changes to our investigation reports and letters.
In this video we show you the slides for the meeting and explain why we are making changes to our investigation reports and letters.
