Member Responsible for Complaints (MRC) Conference 2025

Registration is now open!

Join the Housing Ombudsman and other Members Responsible for Complaints (MRCs) for the 2025 MRC conference.

🗓️ Wednesday 15 October | 📍 Leeds

An event focused on how MRC oversight from complaints can drive learning and meaningful improvements for residents.

At this year's conference you will:

hear from a panel of guest speakers about how the MRC role bridges operations and governance

get exclusive insights from the Housing Ombudsman 2024-25 Annual Complaints Review

explore proactive strategies for identifying and addressing ineffective practices through complaint trends

learn how effective oversight reveals the real resident experience and informs service improvement

There are limited spaces available - don't miss out, register now!

Who can register?

This event is for Members Responsible for Complaints on the governing body or board only. Please do not complete a registration form if you are not in this role.

If you are not sure if you are the right person for this event, or the MRC for your organisation is unable to attend, please email hossectordevelopment@housing-ombudsman.org.uk

Where is the event?

The event is taking place in Leeds City Centre, a short walk from the train station. We will share exact location details with you once a space has been confirmed.

What time is the event?

The event will run from 10am - 4pm on Wednesday 15 October 2025.

What happens after I register?

As this event is for appointed MRCs only, we will review each application to attend. We will contact you directly to confirm if you have a space at this year's event based on the answers on your registration form.