An open forum to discuss the MRC role
This is a forum for appointed Member Responsible for Complaints to talk about the role, share ideas and ask questions. Please do not use this forum to discuss individual cases.
Every forum participant has the right to feel heard and respected, and we want to ensure this is the experience for everyone.
The Housing Ombudsman Service works hard to be open, transparent and accessible to everyone in everything we do, and the Centre for Learning forums are part of that.
By participating in a forum, it is expected that you will:
- respect individual opinions
- ensure your posts stick to the topic/s of discussion
Unacceptable behaviour
Occasionally, the behaviour or actions of individuals, residents, landlords or stakeholders, can make it difficult for us to help or continue engagement. In some cases, the actions of individuals become unacceptable because they involve abuse of our staff or our processes.
If anger or frustration escalates into aggression towards the Housing Ombudsman team or other forum participants, we consider that unacceptable. Any abuse or unacceptable language will not be tolerated. This may be:
- making unreasonable or repeated demands of the service
- using aggressive, abusive, offensive, patronising or disrespectful language
If a forum participant demonstrates behaviour we believe to be unacceptable, we will act in line with our Managed Behaviour Policy. If this behaviour continues, we may consider removing your access to the forum or taking more formal action.
