Member Responsible for Complaints (MRC) Conference 2024
Registrations are now closed for the Housing Ombudsman Member Responsible for Complaints Conference 2024.
Hosted by the Centre for Learning, this free event will focus on fostering and embedding a positive complaints culture in your organisation and how the statutory Complaint Handling Code acts as the gold standard to promote learning from complaints.
We have an exciting agenda planned to include:
landlord guest speakers sharing lessons learned following special inspections into their complaint handling
workshops on embedding a positive complaint culture and how to effectively self-assess against the statutory Complaint Handling Code
managing effective change through mergers and ALMOs
Q&A with the Ombudsman and its team providing insight into our Annual Complaints Review
workshops with the Centre for Learning on applying the Ombudsman’s dispute resolution principles in complaint handling
networking with other member landlords across England
The Ombudsman’s Complaint Handling Code introduced a statutory requirement for organisations to appoint a Member Responsible for Complaints as of 1 April 2024.
You can find out more about the role of a MRC on our key topics page.
Video from the MRC conference 2023
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In October 2023, we hosted our first ever in-person Centre for Learning event for Members Responsible for Complaints. Over 220 landlords attended the event where we provided an overview of our Annual Complaints Review and heard from landlords on how they had embedded the role of an MRC within their organisation.
