Feedback on the annual submission process for the Complaint Handling Code

Now that you have made your Complaint Handling Code Annual Submission, we would like to understand how you found the process of completing the online form.

Please provide feedback about your experiences via the below online survey.

We would like to know if there were any barriers to submitting the form by the deadline and what information we can offer to assist you with this annual requirement in the future. This could be:

• online guidance
• webinars
• training videos

Your feedback will be used to increase our learning offering in advance of next year’s deadlines. We would welcome a range of ideas so please do let us know what would work for you as a landlord.