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We value your feedback: tell us about your recent experience with the Housing Ombudsman Service
We are asking you to provide feedback following your recent experience using the Housing Ombudsman Service.
When a resident brings a complaint to our service about their landlord, we first need to check we can accept the complaint within the Housing Ombudsman Scheme. The Scheme sets out the types of complaints we can consider and when we might signpost you to a more suitable body to help. This process is to ensure that we have fully understood the content of your complaint with your landlord, that the landlord’s own complaint procedure has been completed and that your complaint falls within our jurisdiction (i.e. remit).
Once we have made these relevant checks, we can then pass your case to the next stage of the process where it is allocated to a caseworker for investigation.
Our records show that you’ve recently brought a complaint to us and this was checked for acceptance within our scheme over the Summer.
Earlier in the year we made some improvements to how we handle customers’ requests to bring a complaint to the service and access our scheme, so we would love to hear from you about your recent experience.
This survey will close on 18th September.
Please note responses submitted via this survey will be anonymous. If you choose to submit identifiable personal information, you are doing so based on your consent. Any identifiable personal information will be treated in line with the Data Protection Act 2018 and UK GDPR. For more information, please view our Privacy Notice.
Please note, this email address does not accept replies. If you want to contact us about your case then please do so using our one of our customer contact channels.
We are asking you to provide feedback following your recent experience using the Housing Ombudsman Service.
When a resident brings a complaint to our service about their landlord, we first need to check we can accept the complaint within the Housing Ombudsman Scheme. The Scheme sets out the types of complaints we can consider and when we might signpost you to a more suitable body to help. This process is to ensure that we have fully understood the content of your complaint with your landlord, that the landlord’s own complaint procedure has been completed and that your complaint falls within our jurisdiction (i.e. remit).
Once we have made these relevant checks, we can then pass your case to the next stage of the process where it is allocated to a caseworker for investigation.
Our records show that you’ve recently brought a complaint to us and this was checked for acceptance within our scheme over the Summer.
Earlier in the year we made some improvements to how we handle customers’ requests to bring a complaint to the service and access our scheme, so we would love to hear from you about your recent experience.
This survey will close on 18th September.
Please note responses submitted via this survey will be anonymous. If you choose to submit identifiable personal information, you are doing so based on your consent. Any identifiable personal information will be treated in line with the Data Protection Act 2018 and UK GDPR. For more information, please view our Privacy Notice.
Please note, this email address does not accept replies. If you want to contact us about your case then please do so using our one of our customer contact channels.
Responses submitted via this survey will be anonymous. If you choose to submit identifiable personal information, you are doing so based on your consent. Any identifiable personal information will be treated in line with the Data Protection Act 2018 and UK GDPR. For more information, please view our Privacy Notice.
