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Healthier homes, fairer services, and trusting relationships
We have published our Business Plan for 2026-27. Following feedback from the sector, we have made several changes from our initial consultation.
In recent years, we have made significant improvements to both our determination outputs and efficiencies. This is despite an ongoing freeze to our membership fee.
However, there is a need to raise the fee we charge landlords due to ongoing increased complaint volumes. We have listened to the sector about the increase and will do this in a phased approach.
The chargeable fee for 2026-27 will be £9.64. This is an increase from £8.03 in 2025-26.
We recognise the impact of the late consultation on landlords’ budgets and will work closely with MHCLG next year, and beyond, to ensure consultation takes place in Quarter 3 (October-December) of the preceding financial year. An activity has been added to our Business Plan in this regard.
The KPIs for 2026-27 maintain continuity with our Business Plan 2025-26 and Corporate Strategy 2025-30 aims. They also reflect the ‘stabilise’ phase of our caseload reduction strategy as we seek to stop this from growing and ageing and to deliver faster resolution to disputes for residents.
We thank all stakeholders for their feedback to our Business Plan and welcome ongoing discussions about its implementation. We will work in partnership with the sector and residents to ensure a collaborative approach moving forwards.
Healthier homes, fairer services, and trusting relationships
We have published our Business Plan for 2026-27. Following feedback from the sector, we have made several changes from our initial consultation.
In recent years, we have made significant improvements to both our determination outputs and efficiencies. This is despite an ongoing freeze to our membership fee.
However, there is a need to raise the fee we charge landlords due to ongoing increased complaint volumes. We have listened to the sector about the increase and will do this in a phased approach.
The chargeable fee for 2026-27 will be £9.64. This is an increase from £8.03 in 2025-26.
We recognise the impact of the late consultation on landlords’ budgets and will work closely with MHCLG next year, and beyond, to ensure consultation takes place in Quarter 3 (October-December) of the preceding financial year. An activity has been added to our Business Plan in this regard.
The KPIs for 2026-27 maintain continuity with our Business Plan 2025-26 and Corporate Strategy 2025-30 aims. They also reflect the ‘stabilise’ phase of our caseload reduction strategy as we seek to stop this from growing and ageing and to deliver faster resolution to disputes for residents.
We thank all stakeholders for their feedback to our Business Plan and welcome ongoing discussions about its implementation. We will work in partnership with the sector and residents to ensure a collaborative approach moving forwards.
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Page last updated: 01 May 2026, 03:45 PM
Lifecycle
Open
Consultation on our Business Plan 2026-27 has finished this stage
This consultation is open for contributions.
Under Review
Consultation on our Business Plan 2026-27 has finished this stage
Contributions to this consultation are closed for evaluation and review. The project team will report back on key outcomes.
Final report
Consultation on our Business Plan 2026-27 is currently at this stage
The final outcomes of the consultation are documented here. This may include a summary of all contributions collected as well as recommendations for future action.
