Complaint Handling Code Annual Submissions Form

Landlords are required to provide an annual submission to the Housing Ombudsman to demonstrate their compliance with the Code. This must be provided via our dedicated electronic form below unless an alternative method has been agreed with the Ombudsman in advance.

To simplify the process, the electronic form asks landlords to confirm compliance with each statement and a landlord is only required to provide additional information if it is unable to comply.

The electronic form also asks landlords to provide electronic links to key information and documentation required to support their submission, these include:

• the self-assessment as published on the website
• the annual complaints performance and service improvement report
• the governing bodies response to the report
• the complaints policy

Further information about the submissions process is set out in our Guidance on annual submissions.

This self-assessment form should be completed by the complaints officer and discussed at the landlord’s governing body annually.

If you would like to discuss the form prior to completion, please email compliance@housing-ombudsman.org.uk.